Samsung Bangladesh has expanded its unique customer service initiative, known as ‘Samsung Service Van’ for the consumer across Chattogram, bringing its world-class service to the doorstep of rural and semi-urban customers.
The Service Van will cover 17 upazilas, said a press release.This service van will roam around the cities on a weekly basis delivering services to customers, especially to those who called Samsung helpline and specifically asked for their services.
This will also stop in front of Samsung showrooms to provide advice on how to use Samsung products efficiently and ways to increase their product life. Once a customer calls Samsung helpline and asks for their service, the van will directly go to the customer’s house to provide the value-added after-sales service for all Samsung products; consumer electronics and mobile handsets.
The van will provide repair support for Samsung home appliances such as Televisions, Refrigerators, Washing machines, Air Conditioner and Microwave Ovens upon customers’ request at Samsung helpline.
Furthermore, the van will collect mobile handsets from remote areas and after the repair is completed, it will be returned to the customer on the next visit in that area.