Market digest

MFS customers have to pay charge to check balance

Special Correspondent

17th June, 2019 09:20:59 printer

Customers using Mobile Financial Service (MFS) will have to pay Tk 0.40 to check their balance at mobile phone outlets. 

The telecom authority, Bangladesh Telecommunication Regulatory Commission (BTRC), issued a directive in this regard on Monday.  But, it did not clear whether the consumers or the MFS provider will pay the charge.

Experts, however, opined that ultimately the consumers will have to bear the additional cost. But some MFS operators said that customers don’t have to be worried about any additional charge due to this directive since such charges are going to be paid by the MFS service provider to the mobile operators.

The mobile phone operators welcomed the BTRC directive.  Shahed Alam, Chief Corporate and Regulatory Officer, Robi Axiata Ltd said we welcome the comprehensive combined directive on Mobile Financial Service (MFS).

“Our long-standing demand for the introduction of session based charging has finally been incorporated after the 4 years long discussion and with the consent of Bangladesh Bank, BTRC, MNOs and MFS operators,” said Alam.

The mobile telecom network infrastructure created across the country by the mobile operators is the key enabler behind the explosion in the MFS sector. We are happy to note that the combined directive has finally ensured the justified monetization opportunity from this very expensive infrastructure.