Thursday, 9 December, 2021
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Integrated e-commerce monitoring system on cards

Integrated e-commerce monitoring system on cards

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The government is developing an integrated central complaint management system for the e-commerce platforms, a top official related to the development said.

Led by the Ministry of Commerce, the Central Complaint Management System (CCMS) will act as a platform for receiving all complaints and will play a role to address each complaint within 10 working days. 

The ICT division has recently sent the proposal to the commerce ministry regarding the system developed by the Access to Information programme.

 “The e-commerce platforms will have to be connected with the system for doing business in the country.  The system will be integrated with NID server to prevent the filing of fake complaints,” Rezwanul Haque Jami, head of e-commerce at A2i programme, told the Daily Sun.

Even the customers can also be able to lodge complaints against the e-commerce pages on facebook and other social sites, he added.

In recent times, both the customers and e-commerce platforms are facing issues with financial transactions as the activities of logistic service providers remain out of the radar of the traditional escrow service of Bangladesh Bank.

The Postal Department is working on the development of a central monitoring system for supervising the real-time activities of the logistic service.

Under the system, the regulatory bodies can track the parcel of any courier service from anywhere, according to the official.

Former president of Bangladesh Association of Software and Information Services (Basis) Fahim Mashroor said strengthening the infrastructure is more important than system up-gradation to bring better days for the e-commerce sector. 

Amid growing instability in the e-commerce sector, the central bank introduced the escrow services without any preparation, which created an unexpected situation, he observed.

“There are thousands of complaints at Department of Consumer Rights Protection against e-commerce companies. But the state-run organization hardly put pressure on these entities to solve the problems,” said Fahim.

He further said the introduction of escrow services created a reverse situation for the entrepreneurs as the system runs manually by the Bangladesh Bank.

According to industry insiders, around 90 per cent of e-commerce deals are now taking place under the cash-on-delivery method.