All Nagad accounts, except eight, which were automatically balance-on-hold after some unusual transactions have been reactivated.
After multiple analysis and scrutiny, eight accounts were found involved in the scam, officials said.
Earlier, Daily Sun ran a report that some people hacked Nagad accounts and made transactions.
After a long analysis, Shirajganj.com CEO Jewel Rana’s account, accounts of his family members, business partners and employees were also identified. The process of taking legal actions on the matter was in progress.
The regular functions of Nagad was also restored by reactivating other accounts as well as all the existing Nagad offers.
No money was deducted from the accounts which were temporarily suspended.
After observing signs of suspicious transactions with some e-commerce platforms three weeks ago, Nagad’s technology automatically put some accounts on hold temporarily to maintain customers’ accounts security.
Earlier, Nagad announced to identify the accounts involved in the scam by September 23 and reactivate the other accounts on hold.
Nagad managing director Tanvir A Mishuk said, “I want to reaffirm that all of our customers’ accounts security is top on our priority list.”
“Already, the balance on hold accounts were reactivated in phases with complete security and ensuring the refund from the Shirajganj Shop.”
“As per our commitment to our valued customers we took the measures to end their sufferings. And this trust is having a name, Nagad,” Mishuk said. He also announced gifts for the affected customers. The gifts were already delivered.
After launching on 26 March 2019, Bangladesh Post Office’s mobile financial service Nagad is working to bring people’s financial transaction in a digital platform.
In last two and a half years, Nagad achieved 5.5 crore customers with a daily average transaction of more than Tk700 crore.