Customers need more understanding about financial services

1 June, 2021 12:00 AM printer

The need to increase awareness and understanding of customers’ financial services is increasing globally, and Vietnam - an emerging economy, is no exception, according to a report.

The information was released from a study of 2,000 global consumers released recently by Mambu, a banking and financial services platform.

According to the State Bank of Vietnam (SBV)’s statistics in 2020, 70 percent of adults in the country had a bank account, but nearly half of them lacked access to credit.