REVE Chat, a live chat and chatbot platform, has released new feature to facilitate business owners with maintaining its communication channels from a single platform.
Having website and other channels of communication- Facebook, Viber, Telegram, business owners can reply to all communications from the same Reve Chat dashboard, across all messaging applications, said a press release.Response time is the most important metric when it comes to customer communication, as studies show that 90 percent of customers expect businesses to respond immediately to their queries and comments.
“We see a continuous need from our clients, who have presence on Facebook, to give prompt response and drive sales conversions from the most popular social channel, along with website and other messaging channels”, said M Rezaul Hassan, Managing Director of REVE Chat.
“We are providing a unified platform for organizations to manage all customer interactions from one place” he added.
Apart from response time, managing customer queries across multiple channels, understanding your team performance and improving customer satisfaction has become a challenge.