Evaly, the country's top e-commerce platform, has started the refund process for customers who have lodged complaints with the Directorate of National Consumer Rights Protection (DNCRP).
Initially, cheques for Tk15 lakh were handed over to 150 customers at the meeting room of AHM Shafiquzzaman, director general of DNCRP, in the capital on Sunday.
At that time, Director (Operation and Laboratory) Fakir Muhammad Munawar Hossain, Deputy Director (Complaint Subdivision) Md Masum Arefin, General Secretary of the Consumers Association of Bangladesh (CAB) Advocate Humayun Kabir Bhuiyan, and Chief Executive Officer (CEO) of Evaly, Mohammad Rassel, were present.
After resuming business operations, Evaly has officially started handling consumers’ complaints as per its promise.
Before settling these complaints, there were 6,596 consumer rights complaints against Evaly, according to a press release.
On Sunday, the company paid Tk15 lakh against the settlement of 150 complaints.
AHM Safikuzzaman, director general of the Directorate of National Consumers' Rights Protection, said there is no opportunity for the buyers to be cheated.
“We have started settling the consumers’ complaints as per our promise. A certain number of complaints will be settled every month out of the business profit share,” said Mohammad Rassel, chief executive officer (CEO) of Evaly.
“We will talk to the E-Commerce Association of Bangladesh (E-CAB), the Ministry of Commerce, and the Directorate of Consumer Rights Protection and announce soon to refund everyone's money,” he added.