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Refunding ecommerce customers begins

  • Staff Correspondent
  • 25 January, 2022 12:00 AM
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Refunding ecommerce customers begins

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Ministry of Commerce partially started refunding to the customers of a scam-hit ecommerce companies.

The refunding began initially with 20 customers of ecommerce company named Qcoom.

Commerce Secretary Tapan Kanti Ghosh inaugurated the process approving refund for 20 customers at a meeting at the Secretariat in Dhaka on Monday.

The 20 customers got back over Tk 4 million in total on the day.

Initially, 6,721 customers of Qcoom will get their cash back through online process, additional secretary to the ministry A.H.M Shafiquzzaman told the Daily Sun.

Tapan Kanti Ghosh said the commerce ministry has been working together with the related departments of the government to bring back the trust to the country’s ecommerce sector.

“Law ministry advised to begin refunding of the companies which are not under trial. The founders of Qcoom are now out of trial,” the senior secretary said.

“However, there were allegations against the Foster payment gateway. We received no-obligation letter from the CID to run the refund process,” he added.

“There is a lot of money of the customers stuck in the Foster payment gateway. The customers didn’t get the delivery of the products for which they paid. The refund process of Qcoom customers has now begun,” Additional secretary Shafiquzzaman said.

He also said that the process to refund of other scam-hit ecommerce platforms- Aladiner Pradip and Dhamaka – is underway. Around Tk 3.92 billion of Qcoom customers are stuck in the Foster payment gateway.            

Of which, Tk 1.66 billion were paid in advance after the Escrow service of Bangladesh Bank was introduced.

Of the total amount, the customers are expected to get back Tk 590.5 million initially.

Qcoom authorities received permission to open office for delivering the products worth of Tk 1 billion among customers.

A commerce ministry delegation already visited the site.

Meanwhile, another scam-him ecommerce company Evaly has recently been disconnected from internet server by Amazon due to nonpayment issues, raising concerns about refunding of customers and merchants’ money.