State Minister for Power, Energy and Mineral Resources Nasrul Hamid stressed the need for increasing the use of technology to build self-reliant modern institutions in the country.
The state minister said that information technology’s use will enhance the quality of customer service and create a corruption-free service system by reducing the harassment of middlemen.
He lauded DPDC's advancement in all areas including thought, modernity and customer service and emphasised on innovative and digital approach in all areas.
Nasrul Hamid added that Digital Bangladesh means the golden Bengal of Bangabandhu's dream of a developed Bangladesh free from hunger and poverty.
He said efforts are going on to make distribution companies digitised to increase quality of services and inter connective web site is the demand of the time.
More customer-friendly projects need to be taken up in DPDC's underground projects, he suggested.
According to statement, the number of subscribers of DPDC is 15,23,847. DPDC is providing customer service through call center, KIOSK based one stop customer service, customer complaints through mobile apps, interactive website etc.
Md Habibur Rahman, Secretary at Power Department and Chairman of DPDC Board of Directors was present as Special Guest while DPDC Managing Director Engineer Bikash Dewan presided over the function.
Md Habibur Rahman said, “We need to strengthen the relationship with the customer directly through the implementation of Digital Bangladesh.”
“In order to build a digital Bangladesh, DPDC is constantly working on modernisation of power system, improvement of customer service and development of internal management,” said Bikash Dewan.
Nasrul Hamid presented prizes among the winners of the quiz competition participated by all the officers and staff of DPDC.