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Why e-commerce customers won’t get back money: HC

  • Staff Correspondent
  • 2 November, 2021 12:00 AM
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Why e-commerce  customers won’t get back money: HC

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The High Court has directed the authorities concerned to clarify as to why they shall not be directed to refund money to the customers trapped in e-commerce payment gateways.

A Division Bench comprising Justice Md Mozibur Rahman Miah and Justice Md Kamrul Hossain Mollah passed the order on Monday.

The order came following a writ petition filed by Conscious Consumers Society (CCS), a consumer rights group. Barrister Sabrina Zarin filed the writ on behalf of CCS on October 21.

Earlier in July, Bangladesh Bank introduced escrow service following fraudulence and irregularities allegedly committed by ecommerce companies Evaly and Dhamaka.

Under escrow payment service, money paid by the customers seeking goods from an e-commerce company, gets deposited with third-party payment gateways. Later, the company gets the money showing documents that the goods are delivered.

In the writ petition, the Governor of Bangladesh Bank, General Manager of the Payment Systems Department, Secretary of Commerce and Director General of the World Trade Organisation Cell of the Ministry of Commerce, Chief Executive Officers of Mobile Financial Service providers bKash and Nagad, payment gateway SSL Wireless, Foster Pay, and Surjo Pay have been made respondents.

They will have to reply to the HC rule within four weeks.

The petitioner also prayed for a rule asking the authorities why escrow system introduced by the Bangladesh Bank will not be amended to establish a permanent system of automatically refunding money to customers for any failure of seller to deliver products.