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Mobile internet users hit by 11-hr outage

  • Staff Correspondent
  • 16 October, 2021 12:00 AM
  • Print news

Mobile phone users throughout the country experienced an 11-hour outage of high-speed internet services on Friday due to ‘technical glitch’ in the national telecommunication network, officials said.

The 3G and 4G internet services that were suspended around 5:00am were restored after 4:00pm. However, the 2G service remained normal as usual.

Posts and Telecommunications Minister Mustafa Jabbar said the mobile internet services were suspended as the network developed a problem in the morning.

“We’ve seen that the network suffered a problem in the morning. It takes time to identify the glitch,” he told the Daily Sun.

He, however, denied that the blackout was aimed to prevent the sharing of provocative contents, including videos, on religious issues through social media platforms on Friday, a weekly holiday, as alleged from different quarters.

“Anyone can think anything. The broadband internet service has been normal. So, there’s nothing to connect the mobile internet issue with any other thing,” Mustafa Jabbar added.

The Daily Sun called and sent a text message to an official of Bangladesh Telecommunication Regulatory Commission (BTRC) for comments but those went unanswered.

Contacted, an official mobile phone operator Grameenphone said the 3G and 4G services were unavailable in the country for several hours. “We’re extremely sorry for the inconvenience,” Mohammad Hasan, head of external communications at GP, told the Daily Sun.

There are 125.46 million internet users in the country and of them, some 115.41 million use mobile internet, according to the BTRC.