NEW DELHI: With the COVID-19 pandemic spiking demand for doorstep servicing of vehicles, the country’s largest carmaker Maruti Suzuki India Ltd (MSIL) is increasing the number of its mobile service vans to over 300 by the end of this fiscal under its Service on Wheels initiative, according to a senior company official.
Driven by ‘Maruti Suzuki Service on Wheels’ and steps taken at its workshops, including digitisation and safety and hygiene measures, the company’s vehicle servicing business has been able to do better in the second quarter than what it did in the comparable period of 2019-20, before the pandemic hit, report agencies.
Earlier the company was doing only free servicing of vehicles at the doorsteps of customers as paid services required lifting on the vehicle. The company then addressed the issue by coming up with the concept mobile service on the Super Carry (the company’s light commercial vehicle) platform, he added.
“Within a short time of one year, we now have 250 Service on Wheels - which is a big number in a whole year. This shows the way this demand is coming and we are trying to fulfill it,” Banerjee added.
He further said, “We are ramping it up at a very fast pace because the dealers as well as the customers, are more interested in going for servicing done at their doorsteps.”
Stating that even in rural areas the service on wheels has got good traction, Banerjee said, “Customers are so happy they don’t have to go to workshops. Also, in many places, it is practically not possible to have a big motor workshop.”