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Complaints against mobile operators fall

  • Special Correspondent
  • 23 August, 2021 12:00 AM
  • Print news
Complaints against mobile operators fall

Bangladesh Telecommunication Regulatory Commission (BTRC) has received 25,095 complaints against four mobile network operators between 2019 and 2021.

Of them, the consumers lodged 17,492 complaints against the quality of services, SIM bar, mobile number portability and data speed, BTRC said.

The regulator, however, said the complaints from the users dropped sharply during the years.

BTRC is currently working to fix the voice and data package issues.

On Sunday’s hearing, a consumer of Banglalink had lodged a complaint against the operator as it charged Tk 55 with no data used. After dealing with the complaint, BTRC asked the operator to pay back the money.

But the user said the operator refunded Tk 45. “It is yet give me back Tk 10,” he said.

Bangladesh Mobile Phone Consumers Association has raised 20 questions at the hearing including voice, data services, call drop, poor data speed, spectrum allocation etc.      

The regulator said around 60 percent of the country’s population have been now covered by the internet services.

The government is working to ensure Internet services for all in the country, the BTRC said. The regulator is now working to introduce the unified licensing guideline to utilize spectrum during 5G launching.

According to BTRC system report and drive test, they have found 05mbps Internet speed in most of the cases.

In some cases, the regulator asked operators to improve quality of data speed.