Nagad introduces self PIN reset option

Staff Correspondent

9 July, 2021 12:00 AM printer

Nagad has launched self PIN reset option in a bid to reduce the hassle of customers.

In this digital era of life, people have several PIN number for different services, and it is very common that people often forget or mixed up their PIN numbers.

Earlier, Nagad users had to contact the help desk via phone to reset their PIN but now it is just a few clicks on the phone, said a press release.

Nagad, the Mobile Financial Service arm of Bangladesh Postal Department, has now introduced self PIN reset system to smoothen up the process and reduce the hassle of users.

For PIN reset, the user has to dial *167#. This will lead to a menu where they have to press 8 in the keypad to select the PIN changing option. In the next stage the user will find two other options, 1 for forgetting PIN and 2 for resetting PIN.

When pressed 1 the user has to input his/her national identity (NID) number and a confirmation text will be sent from Nagad. Then the user will have to input the birth date.

In the next step, user will be asked transaction related questions like if any transaction were made in last 90 days, types of transaction and the amount of last transaction. By completing this step, the user will be allowed to reset the PIN number.

The newly-introduced self PIN reset service is also a part of Nagad's continues process of innovation. In setting the PIN, the customer has to make sure that the PIN numbers are four different numbers. Moreover, if the same number is consecutive, the pin will not be set.

Nagad Managing Director Tanvir A Mishuk said, “For the past few days we have been working closely on the PIN resetting issue. Eventually the service became available to the people. Now users will be more self-sufficient even resetting their Nagad account’s PIN.”