BTRC detects irregularities in mobile value added services

Staff Correspondent

18 April, 2021 12:00 AM printer

Bangladesh Telecommunication Regulatory Commission has found irregularities in some of the value added service providers in the country.

The commission has started inspection and so far inspected 11 registered TVAS institutions.

BTRC already fined three such entities - Win Miaki Ltd, Miaki Media Ltd and Binbit mobile entertainment company for flouting rules and regulations.

BTRC said legal actions will be taken for others too while the inspections will also continue.

The irregularities include offices not located in declared addresses, providing TVAS without “service and tariff” approval from the commission, not having own arrangement for monitoring terminal or online monitoring, installing server for services without infrastructure sharing agreement, failure to provide audit reports, not implementing BTRC’s one time password system for service activation, continuing auto renewal system without customer’s consent, charging customers for activating service without their consent and non-payment of the commission’s revenue. The TVAS was launched in Bangladesh in 2010. After the rise in such services, BTRC introduced guidelines for the organizations to get TVAS certificates in 2018.

Currently, there are around 182 BTRC-approved TVAS providing organizations in the country. They are providing services under contracts signed with the four mobile phone operators.

The services are being provided through short code, SMS, IVR and mobile app etc.