BTRC asks telecom operators to provide quality service

Staff Correspondent

22 January, 2021 12:00 AM printer

Bangladesh Telecommunication Regulatory Commission Chairman (BTRC) Shyam Sundar Sikder has asked telecom operators to provide quality service to customers.

He made this remark at the inauguration programme of a six-month test drive to verify the quality of voice call and data services across 300 upazilas of the country.

BTRC Engineering and Operations Division Commissioner Md Mohiuddin Ahmed said that the test drive should not only be a formality but also serve the interest of the customers.

Director General of the Spectrum Division Brig Gen Md Shahidul Alam said that guidelines are being made after taking international customer's practical experience into account. Average monthly call drop to local telecom operators has now increased to 60 million, informed Director General of Engineering and Operations Division Brig Gen Md Ehsanul Kabir.

The operators have to refund every minute for more than one daily call drop and the customer has to be notified via SMS, he added.

Frequent call drops are caused by limited capacity of Base Transceiver Station (BTS) and low spectrum.

Telecom Monitoring Center (TMS) along with four new test drive sets will force the operators to increase the quality of service, said Md Eshanul Kabir.

According to the policy, call success rate should not be lower than 96 percent, call drop should be less than 2 percent and call setup time should be completed within 7 seconds. 

On the other hand, the minimum speed of 3G data should be 2 Mbps and the minimum speed of 4G data should be 8 Mbps.

Director General of Administration Division Md Delwar Hossain suggested conducting more test drives in rural areas to get information from the union level.

BTRC Vice Chairman Subrata Roy advised the concerned people to verify the quality of service of the operators in the remote areas.