State minister for power, energy and mineral resources Nasrul Hamid on Wednesday directed officials to expedite settling complaints of the clients regarding electricity bill.
“Many clients are dissatisfied with electricity bill. Dispose of the complaints of clients regarding electricity bill as soon as possible,” he said.He came up with the direction in an online meeting with officials of different companies under the ministry.
He also said, “The billing officials should have informed clients of the average bill which will be adjusted later. The electricity officials will have to establish a relation of trust with clients.”
In the video conference, Nasrul Hamid inaugurated a sub-station of Dhaka Power Distribution Company at Fatullah of Narayanganj.
Secretary of power division Dr Sultan Ahmed, chairman of Bangladesh Power Development Board Engineer Md Belayet Hossain and managing director of Power Grid Company Golam Kibria attended the meeting.