Monday, 6 December, 2021
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BRAC Bank introduces tab-based customer feedback system

BRAC Bank introduces tab-based customer feedback system
Bangladesh Bank General Manager Shafiqul Islam and BRAC Bank DMD and Chief Operating Officer Sabbir Hossain cut a cake to launch the tab-based customer feedback system on BRAC Bank’s Motijheel branch premises in the capital recently.

BRAC Bank Limited has recently introduced a tab-based customer feedback system that would enable the customers to affirm their satisfaction about the bank’s services.

This, first-of-its-kind initiative in the banking sector of Bangladesh, is aimed at providing delightful banking experience to the customers, said a press release.

Shafiqul Islam, General Manager, Financial Integrity and Customer Service Department of Bangladesh Bank, and Sabbir Hossain, DMD and Chief Operating Officer of BRAC Bank, formally inaugurated the feedback mechanism in presence of the customers at BRAC Bank’s Motijheel Branch recently.

Among others, Shayema Islam, Deputy General Manager, Bangladesh Bank; Abdul Gani, Joint Director, Bangladesh Bank; Sabekun Nahar Shirin, Deputy Director, Bangladesh Bank; Ekram Kabir, Head of Communications, BRAC Bank; AKM Tareq, Regional Head of Dhaka Central and Mymenshingh, BRAC Bank; Fardina Hafiz, Head of Customer Experience, BRAC Bank and Ali Talukder, Head of Branch Governance, BRAC Bank were present at the event.

The tab-based feedback capturing system will gradually be implemented in all the branches of BRAC Bank across the country.