Discussants at a workshop on Tuesday suggested the commercial banks of the country to introduce ‘outsourcing’ method to improve standard in customer services.
Outsourcing refers a business practice of hiring a party outside a company to perform service as performed by in-house staff.Policy experts also underscored the importance of utilising local resources in field of financial services declining domination of foreign agencies.
Bangladesh Institute of Bank Management (BIBM) organised the workshop titled ‘Outsourcing in Financial Service Sector’ at its head office at Mirpur in the capital.
State Minister for ICT Zunaid Ahmed Palak was the chief guest while BIBM Director General Mohammad Akhtaruzzaman chaired the opening session. BIBM Director Prof Shah Mohammad Ahsan Habib made address of welcome.
Mentioning the policy support, ICT State Minister Zunaid Ahmed Palak said the government has been working together with private sector to transform the financial domain in the country in terms of global changes.
Palak also urged the bankers to increase the professional skill to face the future challenges as the country’s economy will reach $700 billion by next ten years.
BIBM Director General Akhtaruzzaman said the banks will be able to provide maximum services by minimising cost in customer services through outsourcing.Bangladesh Association of Call Centre and Outsourcing President Wahid Sharif, DevNet Chairman Sabbir Mahbub, LICT Project Director Rezaul Karim were also present on the occasion.