Bangladeshi digital platform Pathao has introduced new features both for their users and riders including ease transaction and voice instruction.
The new features include hassle-free digital transaction, adjusting driver’s dues through Pathao app, voice instruction training for Drivers, and live chat support for everyone, according to a handout of the firm.
All of these features are designed to make the experience of using the app more enjoyable for customers. Pathao has recreated the digital payment process into a faster and effortless 1-step process.
From now on, users can complete digital payments with third-party payment services very quickly by saving their accounts in Pathao app.
Before, digital payments took multiple steps; users needed to enter their account number, verify OTP, and their PIN every time they made a payment. Under the new feature, users will only need to enter their PIN once when making a digital payment using a saved account. The digital payment process is now a faster and effortless 1-step process.
For Pathao’s freelance drivers, paying the commission to Pathao had been a slightly lengthy process. Now drivers can pay directly from the Pathao Drive app, using third-party digital payment services, such as bKash and cards.
The voice instructions allow drivers to solve most of the issues by themselves. It makes the driver’s experience easier and empowers the drivers to provide even better service to the users.
Lastly, to give an even better customer experience, Pathao has introduced live chat support. Whatever questions the users and riders have now, they can chat with Pathao Support in messenger.
In this regard, Pathao Chief Executive Hussain M Elius said: “Pathao always strives to make its services faster and more convenient. We have decided to add these new features to give our users a better experience than before,”
Officials informed that the same solutions as phone calls, even faster than calling support. Live chat is already available on Facebook Messenger and will be very soon available in the Pathao app.