The Business Process Outsourcing (BPO) sector is leading the country towards a knowledge-based economy as youths are earning millions of dollar from global firms through outsourcing, said industry insiders.
BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.The fourth edition of BPO Summit Bangladesh ended in Dhaka on Monday where speakers stressed the need for introducing the emerging sector of technology among the mass.
Prime Minister’s ICT Affairs Advisor Sajeeb Wazed inaugurated the two-day forum at Pan Pacific Dhaka were local and international experts shared about latest development in the sector.
Department of Information and Communication Technology (DoICT) organied the conference in association with trade body Bangladesh Association of Call Centre and Outsourcing (BACCO). The platform has been organiing the summit since 2015 prior to commencing the trade body in 2009.
Addressing the opening session, Advisor Sajeeb Wazed called upon the young information and communication technology entrepreneurs to generate their own innovative ideas to take the lead in the global ICT sector.
“My message to our BPO industrialist is to find your own innovations and visions, find your ideas, find new technologies — don’t imitate, rather innovate,” he said.
Joy said Bangladesh’s next door neighbour India earned a global repute of being the “outsourcing hub of the world” making it difficult to others like Bangladesh to compete with them.“Our BPO industry does not need to go head to head, and toe to toe with the largest Indian IT and BPO companies to try to imitate what they do,” he added.
Talking to the Daily Sun, BACCO President Wahid Sharif and Secretary General Towhid Hossain shared focusing issues of the sectors and objective of the conference.
BACCO President Wahid Sharif said the fourth edition of BPO Summit had special focus on government process outsourcing and financial sector.
“Some 135 firms are tagged with our platform which has been providing voice and non-voice back office services to local and international agencies. BPO has been injecting foreign remittance into the country which eases the way to achieve $ 5 billion revenue from export in technology sector, a core vision of Digital Bangladesh,” Wahid Sharif told the Daily Sun.
Digicon Technologies Managing Director Wahid also mentioned that the conference brought opportunities for local service provider to share knowledge among international resources.
BACCO Secretary General Towhid Hossain said there are around 50 thousands of resources are working from Bangladesh in BPO sector.