Software glitch locks NIDs of 35,000 citizens

National identity cards (NIDs) of around 35,000 citizens remain locked due to software complications, with the Election Commission (EC) unable to say when the problem will be fully resolved.
Officials of the EC’s National Identity Registration Wing disclosed the information on Thursday, saying the commission was working to upgrade its software to address the issue.
The NIDs have been locked for various reasons, including poor fingerprint quality and similarities between the fingerprints of different individuals, officials said.
EC Secretary Akhtar Ahmed said the commission was developing new software to resolve the complications.
“Once the software is ready, the problems can be resolved at the upazila level. At present, we are unlocking the NIDs of those who report the problem to us,” he said.
The new software is expected to simplify the process by allowing citizens to resolve NID-related complications through local election offices.