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SriLankan Airlines dismissed claims made by passenger on meals unavailability

  • Sun Online Desk
  • 5th August, 2022 05:59:11 PM
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SriLankan Airlines has dismissed the assertion made by a passenger in a video on social media that meals are unavailable on flights, ANI reported.

A video shared on social media showed a passenger raising concerns over the unavailability of a meal he had ordered in a SriLankan Airlines flight.

In a clarification, SriLankan Airlines gave out a statement and categorically denied the assertion on the unavailability of meals in the Business Class and cites this as a deliberate misrepresentation of facts to prompt public dislike towards the airline.

"SriLankan Airlines wishes to clarify that, on this particular flight, Business Class passengers were offered four meal choices as their main course; chicken, sea food, beef and vegetarian--and depending on the number of passengers, a selected number of each choice was uplifted."

It added that like all other global airlines, SriLankan Airlines is mindful of minimizing wastage when it comes to uplifting a number of extra meals, as it is both economically detrimental and contradicts the sustainability ethos of the airline.

The Airlines noted that it is commonplace for one meal option to run out before the rest, and it is a standard practice among all carriers to offer passengers what is available.

The airline's Business Class meal service on the flight in question consisted of a Hors d'eouvre, salad, main course and a dessert with Sri Lankan tea, coffee and a range of local and foreign beverages served on request throughout the journey, concluding with a continental breakfast served before the arrival at the destination.

On a further note, SriLankan Airlines said that it is dedicated to accommodating specific meal requirements of its passengers at the time of booking and also has the option of pre-ordering meals for those with special dietary requirements.

The National Carrier strives to provide the utmost comfort and care to its passengers, and it will continue to work towards this mission, it concluded as saying.