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Take action for dereliction of duty: State minister asks HSIA authorities

  • Staff Correspondent
  • 22nd December, 2021 10:44:09 PM
  • Print news

State Minister for Civil Aviation and Tourism Md Mahbub Ali has directed the authorities of Hazrat Shahjalal International Airport (HSIA) to take departmental action if anyone is found guilty of dereliction of duty.

He gave the directive while inspecting the overall activities of HSIA on Wednesday. He visited baggage, customs and immigration areas and the space designated for RT PCR test from 12:00pm to 3:00pm.

The state minister spoke to the passengers arriving at the airport. He wanted to know from them whether they had any complaints about passenger services at the airport.

He also instructed the executive director of the airport to assign one trolleyman at each belt in the baggage area to provide information on passenger trolleys.

Instructing the customs and immigration officials to provide fast and professional services, Mahbub said, “Passengers need to be provided with fast services. In no way can the service be interrupted or work stopped. In order to ensure the quality of passenger services, the people of all the organisations working at the airport will have to work in a concerted and cooperative manner.”

Noting that different flights are delayed due to a delay in customs checking of transit passengers to different destinations, he said customs checking has to be completed on a priority basis for transit passengers.

The state minister suggested that if necessary, separate desks and queues should be arranged for them.

When he was informed of the manpower crisis at the customs, he assured that immediate steps will be taken after talks with the authorities concerned.

Mahbub directed the officials to set up kiosks within the next one week in the area designated for RT PCR test to prevent passenger harassment and manage examination order properly.

He said information will be sought from the airlines on a regular basis to ensure that flight attendants at the check-in counters are there in time. “Stern action will be taken against anyone who deliberately delays or neglects duty,” he said.

“Employees will be fired if they don’t reach the counters by the stipulated time and no negligence with passenger services will be allowed,” the state minister said, adding that no excuses will be accepted in this case.

Chairman of the Board of Directors of Biman Bangladesh Airlines Sajjadul Hasan, Managing Director and Chief Executive Officer Abu Saleh Mostafa Kamal, Member (Security) of Civil Aviation Authority of Bangladesh Abu Saleh Mahmud Mannafi and Executive Director of Hazrat Shahjalal International Airport Group Captain AHM Touhid-ul Ahsan were also present at that time.