People are utilising technology-based banking services to meet their daily needs on digital platforms while mobile financial services (MFS) have experienced growth amid the current situation arising out of the spread of coronavirus.
Most of the banks inspire customers to make transaction over internet banking to avoid physical presence at branch. Use of digital platforms helps people to carry out contactless transaction, which is vital to avoid the risk of getting infected with the novel coronavirus.According to a Bangladesh Bank direction, MFS operators are not charging any fees for transaction up to Tk 1,000 to support people of low-income group during the present situation.
Recently, transactions of mobile financial service bKash have reportedly reached 5.8 million on a day while other operators like Rocket and SureCash also experiencing an increased growth in transactions over the last couple of days.
Talking to the daily sun, SureCash Chief Marketing Officer Kingshuk Haque mentioned that the contactless payment through MFS has kept the retail drive alive. Besides, the company disburses stipend to millions of students every month without any contact, he said.
“As some people fear about virus contamination through handling cash and most people maintain social distance, mobile payment has become a boon for people of all walks of lives,” Kingshuk said.
Customers said they are buying foods, medicines and essential items through delivery services like Shohoz.com, Chaldal.com and Pathao, which are accepting payments through MFS.
Bangladeshi service provider Shohoz Food Director Farzana Sharmeen has confirmed that many consumers living in the capital city are placing orders through bKash online to deliver food items, medicines and essentials to their homes.“We are ensuring contactless delivery service with our trained delivery agents who wear masks, use hand sanitises and maintain a distance of six feet from our customers. Nothing that mostly women, older people and youngsters are placing orders for food items and preferring payment through bKash,” Sharmin told the daily sun. The number of active subscribers in mobile financial services stood at 27.08 million till February while total transaction stood at Tk 4.13 billion in the month of February, according to Bangladesh Bank data.