Infobip, a global cloud communications company for businesses and leader in omnichannel engagement is enabling mobile messaging solutions for Dhaka Electric Supply Company Limited (DESCO), an organization under the Ministry of Power, Energy and Mineral Resources that serves nearly one million consumers in northern Dhaka.
By using Infobip's omnichannel solution, DESCO can choose the optimal communication channels for specific types of messages, available on a single communication platform. These channels include SMS, and a number of chat app channels such as WhatsApp, Telegram and Facebook Messenger, RCS, Push and more.DESCO is currently using a two-way Application-to-Person (A2P) SMS, which is helping and reminding their customers with billing related notifications such as due date for bill payment, late payment reminders and payment confirmations.
Infobip is helping DESCO to better serve its customers as they are now able to conveniently review their billing information and receive short-term or long-term power outage notifications via A2P SMS.
"We are looking forward to increasing our customers trust, loyalty, ease and satisfaction by utilizing mobile messaging," said Brig. Gen. Md Shahid Sarwar, Managing Director of DESCO.
"We are thrilled to help DESCO enhance their customer experience in enabling an efficient billing dialogue where customers can quickly receive answers on a particular statement or payment inquiry. We're also looking forward to introducing DESCO to additional messaging solutions enabling customer dialogue over chat apps, RCS, and E-mail to name a few," said Md. Rahad Hossain, Country Manager of Infobip Bangladesh.