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Phone-based help desk for urgent services launched

  • Staff Correspondent
  • 28th June, 2016 01:37:57 PM
  • Print news
Phone-based help desk for urgent services launched

The government is set to introduce a mobile phone-based national help desk to help people get urgent services in a single toll-free voice call, and streamline the existing services.


Currently, people struggle to remember variety of existing government or private helpdesks or service centre digits.


But the new initiative will put an end to this and people will get access to all relevant services offered by the government or private institutions through a single short code --2041, said State Minister for ICT Junaid Ahmed Palak.


Palak attended a co-ordination and view-exchange meeting about the help desk service held on Monday at the auditorium of ICT Division that will set up and operate the service.   


Urgent services like fire service, hospitals, ambulance and police help and other important services will be available on the helpdesk short code.


“Currently, there are some urgent services available through phone calls, but people have to encounter  many problems regarding the services as they have to wait for a long time after calling,” Palak said.


“It is also difficult to remember different numbers of different services. But people will now be able to get all the services dialing 2041,” he added.


Palak said the initiative has been taken to further accelerate the Digital Bangladesh initiative of the government.


“Such services are available in many developed countries, although it is new in the country. The initiative now comes in response to demands of the people,” commented Palak.


ICT Division has already undertaken a scheme to implement mobile phone-based national help desk for the people of all sections.