JS body for steps to improve Teletalk service quality

The parliamentary standing committee on the Ministry of Posts, Telecommunications and Information Technology has recommended taking necessary steps to improve the quality of services provided by state-owned mobile operator Teletalk.

The recommendation was made at the first meeting of the JS body held at the Jatiya Sangsad Bhaban on Wednesday with the committee chairman Kolim Uddin Ahmed Milon, MP, in the chair.

The committee also stressed ensuring reliable and affordable telecommunications services, expanding broadband infrastructure and making customer complaint resolution through call centres more effective.

The meeting discussed various activities, achievements and future plans of the departments and agencies under the ministry.

The ministry presented information on policy formulation and implementation in the postal and telecommunications sectors, spectrum management, the telecommunications industry, parcel services and ongoing Wi-Fi initiatives.

The meeting was also informed about plans to provide Wi-Fi services at airports, improve the quality of land-related services, reduce the cost of internet services, put unused assets of Bangladesh Telecommunications Company Limited (BTCL) into effective use and increase the volume of parcel services of the postal department.

The committee put emphasis on expediting several ongoing initiatives, including maintaining addresses of all citizens in the postal department’s database, expanding broadband infrastructure and ensuring reliable and affordable services.

It also stressed initiatives aimed at building an AI-enabled Bangladesh, promoting digital payments and improving the settlement of customer complaints through call centres.

Posts and Telecommunications Minister Fakir Mahbub Anam, other members of the committee Md Abul Khayer Bhuiyan, Md Tamiz Uddin, Md Mobasher Alam Bhuiyan, Mansura Akhter, Md Keramat Ali and Sayed Uddin Ahmad Hanzala attended the meeting.

Secretaries of the Posts and Telecommunications Division and the ICT Division, heads of departments and agencies under the ministry, senior officials concerned and officials of the Parliament Secretariat were also present at the meeting.