Dhaka DC Office to launch ‘Hello DC’ app to ease services

The Deputy Commissioner’s Office in Dhaka is set to launch the “Hello DC” app next week to facilitate citizens from any part of the district to easily get its services online and make complaints about any public issue.

Talking to BSS, DC Farida Khanam said the service will remain open from 9am to 1pm as citizens will be encouraged to record their problems by making a phone call using the app and actions will be taken accordingly.

The app will also allow users to submit complaints, collect emergency information, receive guidance related to various certificates, access land and administrative information, inquire about social safety net programmes, and directly report local problems. 

If the district administration is unable to resolve a complaint received over the phone, the complainant will be informed immediately, she said.

She said the app will play an important role in bringing various services of the DC Office within easy reach of ordinary people.

Currently, people often have to wait a long time and visit multiple offices even for minor government-related tasks. 

In many cases, they face harassment due to a lack of necessary information, she said, adding that this technology-based initiative has been taken to reduce such problems.

Although various government services were introduced online earlier, not all services were available on a single platform.

The “Hello DC” app may remove that limitation. On the one hand, it will increase the speed of service delivery, and on the other hand, it will ensure transparency and accountability in administration.

This is because citizens’ complaints or applications will directly reach the officials concerned, and their progress can be monitored.

Regarding the launch, Farida Khanam hoped that the “Hello DC” app would become popular among ordinary people.

She said the app’s launch will reduce corruption and the influence of middlemen in administrative services.

Citizens will be able to submit applications themselves and track their status directly from their mobile phones.