Uber set up a covert unit tasked with stealing competitors' secrets and engaging in undercover surveillance, a letter published by a US court on Friday has alleged.
It is critical evidence in Uber's legal battle with Waymo, the self-driving car company that accuses the ride-sharing firm of stealing its technology.
The letter, sent by lawyers representing a former Uber employee, sparked an internal investigation when it was sent to Uber in May, but has not been made public until now.
In a statement, Uber said: "While we haven’t substantiated all the claims in this letter - and, importantly, any related to Waymo - our new leadership has made clear that going forward we will compete honestly and fairly, on the strength of our ideas and technology."
The allegations in the letter were made by Richard Jacobs, who worked at Uber until February this year. He left after an incident in which he felt he was unfairly demoted.Shortly afterwards, he sent the letter alleging the misconduct.
"These tactics were employed clandestinely through a distributed architecture of anonymous servers, telecommunications architecture, and non-attributable hardware and software," the letter read.
Mr Jacobs settled with Uber for $4.5m (£3.4m), and he has since said some of what he wrote was in fact not true, specifically the remarks about Waymo's trade secrets.
However, several other details in the letter have already been confirmed, including an incident in which Uber accessed the medical records of a woman who accused an Uber driver of rape.
Other allegations include Uber employees posing as protestors in order to gain access to private online chat groups.
In one particularly bizarre example, Mr Jacobs alleged that an Uber "surveillance team" was deployed to a hotel in order to record and observe conversations between executives at a rival company - the name of which has been redacted from the version of the letter made public.
Specifically, those agents wanted to monitor the competitors' reaction to the news that Uber had secured a large amount of funding from a Saudi investor.
The emergence of the "Jacobs letter" has been a dramatic turn of events in the Uber v Waymo trial, which had been due to start earlier this month but has now been delayed until February, reports BBC.
Internally, Uber is going to great lengths to reassure employees that the old ways of working, under ousted chief executive Travis Kalanick, no longer exist at the firm.