Mobile operators and every sort of advertisers are still flooding the subscribers' inboxes with bulk text messages promoting data, voice packages and other products and services.
Also, the mobile phone users are often being irked by poor cell phone services characterised by call drops, call breaks, overcharging and network disruption.
Despite filing complaints with the mobile operators and the telecom regulators, nothing tangible has been done to stop the menace of unsolicited text messages and improve the quality of voice and data services.
Many mobile phone users expressed frustration over poor monitoring by Bangladesh Telecommunication Regulatory Commission (BTRC) and the Ministry of Posts and Telecommunications on the quality of cellular services.
“I purchased a 200-minutes talk-time package from Grameenphone. But the talk time vanished after seven days though I did not make a single call,” said Iqbal Hossain.
“I am totally frustrated and gave up purchasing any such package,” said the disgruntled GP user.
Ashraf Hasan, a Robi user, said, “I got very poor voice quality and abrupt call drops while I was staying in Comilla.”
“My inbox is flooded with promotional SMS from GP, there is no way I can stop this,” GP user Robin Saha said expressing his frustration.
Talking to the daily sun, a Banglalink subscriber reported poor service quality, including call drops and network disruption.
Although the government asked the mobile operators to discontinue push packages earlier this year, the mobile operators did not implement the order accordingly.
The mobile operators were also instructed to take approval from subscribers for auto renewal of such packages. But till now, the push packages resume automatically without any consent of the user.
Several mobile operators at a recent meeting informed the regulator about their inability to improve the quality of services before the opening of spectrum neutrality with the launch of 4G.
The State Minister for Post and Telecommunication has noticed some of the complaints on social media where many subscribers accused the operators of setting packages without notice, setting welcome tunes without any consent, sending unwanted SMS. Many subscribers also expressed frustration over frequent call drops and poor internet speed.
Later on August 7, the ministry has asked the regulator for evaluating different packages offered by operators by August 31.